Delivery management
for supermarkets
and grocery.
Large baskets, chilled and frozen products, tight time windows, multi-branch fulfillment — and every miss becomes a support call. PickPack builds the TMS + AI layer for grocery chains that need to keep the daily tempo without breaking.
Optimization by weight and volume · GPS tracking · Live ETA · Full POD · Integration with order systems, ERP and WMS.
200
35%
PickPack is a TMS with AI for supermarket chains and grocery retailers. The platform handles route optimization by weight and volume, branch-based fulfillment, GPS tracking, live ETA updates, full proof of delivery, and integrations with ecommerce and ERP. Used by Rami Levy and other national grocery operations.
200+
Businesses run delivery with PickPack
35%
Average operational savings
2016
In production with national-scale customers
99.9%
SaaS uptime — 24/7 ops
Why grocery delivery is a different problem.
Average online grocery basket: 40-60 items. Mix of chilled, frozen, dry, fragile. Customer-selected window: one hour. Every late delivery = a support call.
Evenings, Fridays and holidays — load spikes 3-5x. Mixed basket types, different branches, rotating drivers. Manual planning falls apart.
What you need: a platform that understands volume, weight, zone, time window and source-branch as separate variables — and solves them together.
5 pains every grocery chain knows.
Tight delivery windows
One hour per window. Late = refund + call. No room for error.
Multi-dimensional capacity
Volume, weight, chilled, frozen, fragile — each its own constraint.
Multi-branch fulfillment
A single basket may span 3 branches.
Sharp peak loads
Evenings, Fridays, holidays = 3-5x daily.
How the platform adapts to grocery retail.
PickPack’s core capabilities work together, tuned to the specific constraints of this industry. Each capability links to the product page with the full deep-dive.
AI route optimization
Plan by capacity, time, zone, SLA, priority and drivers. The AI learns your patterns and improves over time.
Product page →Auto dispatch
Assign tasks to the right driver/technician without manual work — based on location, availability and skill.
Product page →Real-time GPS tracking
Ops sees every driver on one map. The customer gets a tracking link and ETA.
Product page →Full proof of delivery
Signature, photo, location and notes on every delivery. Ends ‘they said they delivered’ disputes.
Product page →Seamless customer experience
Tracking link, ETA, WhatsApp/SMS updates — drops support ticket volume by tens of percent.
Product page →Capability importance matrix to grocery retail.
Not every capability matters the same to every industry. Here’s how it lands for this one:
Rami Levy — national chain, high-scale delivery operations.
Meaningful improvement in delivery times and customer transparency across a national supermarket operation. Route planning, live tracking and customer updates that let us hold tight time windows at national scale.
— Delivery operations, Rami LevyFurther reading — to deepen by industry.
Blog post
Stor.ai and PickPack: Why Grocery Delivery Needs Connected Execution
Read the postBlog post
Guide to distribution route optimization in Israel
Read the postComparison
Comparison of 10 delivery management systems in Israel
See the comparisonComparison
PickPack vs. LionWheel
See the comparisonExternal source
TMS systems — Wikipedia
View sourceLooking at other industries too?
What else you might want to know.
Does PickPack work at national supermarket scale?
Does the platform handle chilled and frozen products?
How does it connect to order systems and ERP?
What does the customer see?
How does PickPack handle holiday peaks?
Does the system fit both independent supermarket chains and large national chains?
Does your delivery management system support self-pickup (Click & Collect)?
Does the system handle substitutions, returns and credits in real time?
רוצים לראות איך זה נראה
במערך הקמעונאי שלכם?
נציג של PickPack יראה לכם הדגמה ממוקדת לפי המבנה התפעולי שלכם — סניפים, נהגים, Time windows, Integrations andROI.