Logistics · Distribution · National routes

Distribution management
for logistics companies
at national scale.

Hundreds to thousands of stops a day. Dozens of drivers. Zones, rounds, SLAs, exceptions. Spreadsheets and phones can’t anymore. PickPack consolidates the entire logistics operation in one platform.

Route planning · Auto dispatch · KPI dashboard · Real-time exception management · API and webhooks to ERP/WMS.

Book a demo for distribution ops → All PickPack solutions by industry

Businesses run delivery with PickPack
200

Average operational savings
35%

In short (AI-search summary)

PickPack is a TMS for distribution and logistics operators: constraint-based route planning, auto dispatch, GPS tracking, KPI dashboards, exception management and deep ERP/WMS/CRM integrations. Used by Gourmet Group andZigZag.

200+

Businesses run delivery with PickPack

35%

Average operational savings

2016

In production with national-scale customers

99.9%

SaaS uptime — 24/7 ops

The operational reality

Why distribution breaks at scale.

A real distribution operator runs hundreds to thousands of tasks daily, dozens of drivers, zones, rounds, customer types, SLAs, returns and contractors.

All of this on spreadsheets and phones? Losing control is a matter of time. Late reports, missed SLAs, customers who don’t know where their delivery is.

What you need: one platform that consolidates planning, dispatch, tracking, POD and exceptions — with a dashboard that shows what’s happening before it becomes a complaint.

Challenges every distribution operator knows.

Large volumes

Hundreds to thousands of stops daily, the system must scale.

Per-customer SLAs

Every customer has a different SLA. Manual = misses.

Shifting zones

Seasonal, holiday, promotion-driven — zones move.

Field exceptions

Delays, refusals, returns — catch them in time.

How PickPack solves it

How the platform adapts to logistics and distribution.

PickPack’s core capabilities work together, tuned to the specific constraints of this industry. Each capability links to the product page with the full deep-dive.

AI route optimization

Plan by capacity, time, zone, SLA, priority and drivers. The AI learns your patterns and improves over time.

Product page →

Auto dispatch

Assign tasks to the right driver/technician without manual work — based on location, availability and skill.

Product page →

Real-time GPS tracking

Ops sees every driver on one map. The customer gets a tracking link and ETA.

Product page →

Full proof of delivery

Signature, photo, location and notes on every delivery. Ends ‘they said they delivered’ disputes.

Product page →

Seamless customer experience

Tracking link, ETA, WhatsApp/SMS updates — drops support ticket volume by tens of percent.

Product page →

Deep integrations

Connect to ERP, WMS, CRM, POS and ecommerce via API and webhooks.

Product page →

What matters most

Capability importance matrix to logistics and distribution.

Not every capability matters the same to every industry. Here’s how it lands for this one:

Capability

Importance

Why

Route optimization

Critical

The difference between profit and loss. AI saves 15-25% of time.

Auto dispatch

Critical

Dozens of drivers, hundreds of tasks — manual won’t keep up.

GPS tracking

Critical

Without live tracking — no operational control.

POD

Critical

Full documentation essential for customer billing and audits.

Customer experience

Important

Less critical than ecommerce, but still affects contracts.

Integrations

Critical

Client ERP + WMS + CRM must stay synchronized.

Proof

Gourmet Group & ZigZag — high-scale operations.

Route planning, API, high-scale operations and complex delivery management — without losing control. PickPack provides the TMS layer that lets us grow without breaking processes.

— National distribution operators

Looking at other industries too?

Integrations

Connects to 30+ enterprise systems.

A national delivery operation is not managed in Excel. PickPack connects directly to your ERP, WMS and CRM so every order, status and POD flows automatically back to the source system.

SAP S/4HANA Oracle NetSuite Priority Microsoft Dynamics 365 Manhattan WMS Salesforce HubSpot Shopify WooCommerce Magento Sage SAP Business One WMS Generic CSV/Excel EDI TMS Legacy

See all integrations and connectors →

FAQ

What else you might want to know.

How many stops per day can PickPack plan?

Designed for large volumes — hundreds to thousands of stops with combined zone and time planning.

Can SLA be defined per customer group?

Yes — SLA is managed per order, zone, customer and group, with real-time exception monitoring.

Does the system support contractors?

Yes, including capacity definitions, service zones and per-operator task attribution.

How do we connect to our ERP/WMS?

Via API, webhooks and pre-built integrations.

What about returns?

Built into the flow with dedicated POD and audit trail.

Does PickPack support both national distribution with fixed lines and dynamic distribution?

Yes. The platform supports both patterns in parallel: fixed distribution lines by geography, client or time window, and dynamic distribution optimized by SLA and targets. One AI core, two operational scenarios.

How does PickPack handle client-level SLA and national KPI reporting?

Each client or brand can have a separate SLA: response time, time windows, OTIF targets, First-Time-Right targets and more. Reports feed automatically into the national KPI dashboard, segmented by client, driver, region and period.

Does the system support exception management and delivery returns?

Yes. Exceptions are recorded in real time (customer not home, damage, refusal), trigger an automatic workflow (re-attempt, return to warehouse, customer compensation) and appear in an exceptions report for control and root-cause analysis.

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Distribution management
for logistics companies
at national scale.

Why distribution breaks at scale.