Field service management
for technicians
and field teams.
Field service isn’t a delivery. But it needs the same logic: who shows up, when, with which skills, and what gets documented.
Skill-based scheduling · Field app · Route planning · Full POW · Automatic customer updates.
200
35%
PickPack is a field service management platform: technician scheduling by skill and zone, route planning, field app, statuses, visit logging, proof of work and customer updates. Fits installation, service, maintenance and inspection teams.
200+
Businesses run delivery with PickPack
35%
Average operational savings
2016
In production with national-scale customers
99.9%
SaaS uptime — 24/7 ops
for technicians is the same problem. Just with wrenches.
Tech arrives at customer. Wrong part. Returns to warehouse. Customer’s angry. Call doesn’t close. Reschedule.
Solution: auto-scheduling by skill, tools required, zone and availability. First-call resolution instead of two visits.
What you need: a platform that handles field-service logic — with the same DNA as delivery management.
Field service challenges.
Skill-based scheduling
Wrong tech = call doesn’t close.
Service windows
Customer waiting. Must hit.
Proof of work
Photo + signature + notes every call.
Customer updates
Customer wants ETA.
How the platform adapts to field services.
PickPack’s core capabilities work together, tuned to the specific constraints of this industry. Each capability links to the product page with the full deep-dive.
AI route optimization
Plan by capacity, time, zone, SLA, priority and drivers. The AI learns your patterns and improves over time.
Product page →Auto dispatch
Assign tasks to the right driver/technician without manual work — based on location, availability and skill.
Product page →Real-time GPS tracking
Ops sees every driver on one map. The customer gets a tracking link and ETA.
Product page →Full proof of delivery
Signature, photo, location and notes on every delivery. Ends ‘they said they delivered’ disputes.
Product page →Seamless customer experience
Tracking link, ETA, WhatsApp/SMS updates — drops support ticket volume by tens of percent.
Product page →Capability importance matrix to field services.
Not every capability matters the same to every industry. Here’s how it lands for this one:
Further reading — to deepen by industry.
Looking at other industries too?
Field services: not delivery, but the same logic.
A service technician, installer, electrician or field customer-service representative is each a “delivery” with a task. Assignment depends on skills, regions, spare parts and service times. PickPack took the dispatch core and adapted it to Field Service Management.
- Automatic skill-based assignment — not every technician can handle every call. PickPack assigns tasks by skill matrix (electrical, plumbing, HVAC, servers), certifications (high voltage, height, asbestos) and spare-parts availability in the vehicle.
- Queue and shift management — service queues, on-call rotation, standby duty, vacations and shifts are built in. New tasks are assigned automatically by current availability, with workload balancing across technicians.
- Full POW — Proof of Work — at task completion: work photo (before/after), customer signature, list of replaced parts with barcode, actual work time and technical notes. Everything flows to CRM, ERP and billing.
- Spare-parts inventory integration — barcode scan of parts from inventory in the technician vehicle or warehouse. Real-time inventory update, automatic alert when stock drops below threshold and export to procurement.
- Transparent customer experience — the customer sees the technician’s live ETA, technician details (photo, name, specialty) and can contact them directly. At service completion, an automatic satisfaction survey flows into the NPS dashboard.
What else you might want to know.
Difference between delivery and field task?
Does it integrate with CRM?
Does the customer get an ETA?
Can task types be configured?
Does it fit large maintenance teams?
Does PickPack fit field services and technicians, not only parcel delivery?
Does the system support service queues, on-call duty and shifts?
Can the technician update status, add notes and scan spare parts in real time?
רוצים לראות איך זה נראה
במערך השטח שלכם?
נציג של PickPack יראה הדגמה של תרחיש for technicians אמיתי — שיבוץ, מסלולים, POW וCustomer updates.