Delivery management
for restaurants
and food delivery.
20-40 minute windows. Lunch and dinner peaks. Every late delivery = a bad review. Manual dispatch breaks the moment 20+ orders are in motion.
Auto dispatch · Live ETA · POS integration · Round consolidation · Multi-kitchen optimization.
200
35%
PickPack is a TMS for restaurants and food delivery: auto dispatch at peak pace, live customer ETA, POS integration, multi-kitchen management and dynamic rounds that consolidate in real time.
200+
Businesses run delivery with PickPack
35%
Average operational savings
2016
In production with national-scale customers
99.9%
SaaS uptime — 24/7 ops
Food delivery runs fast.
Lunchtime. 23 orders came in over 15 minutes. Two drivers available. One salsa is going cold. Customer’s calling.
Manager calls the driver. Driver doesn’t pick up. Manager tries to plan manually. Another order comes in. He forgets the first.
What you need: Auto dispatch that assigns every order to the right driver instantly, consolidates rounds in real time, and gives every customer an accurate ETA.
Food delivery challenges.
Short windows
20-40 minute windows. Every delay breaks the experience.
Peak loads
Lunch + dinner = 5x daily. Manual collapses.
Round consolidation
2-3 orders per round = profit. Without optimization — no.
POS integration
Orders must flow automatically from POS to dispatch.
How the platform adapts to restaurants.
PickPack’s core capabilities work together, tuned to the specific constraints of this industry. Each capability links to the product page with the full deep-dive.
AI route optimization
Plan by capacity, time, zone, SLA, priority and drivers. The AI learns your patterns and improves over time.
Product page →Auto dispatch
Assign tasks to the right driver/technician without manual work — based on location, availability and skill.
Product page →Real-time GPS tracking
Ops sees every driver on one map. The customer gets a tracking link and ETA.
Product page →Full proof of delivery
Signature, photo, location and notes on every delivery. Ends ‘they said they delivered’ disputes.
Product page →Seamless customer experience
Tracking link, ETA, WhatsApp/SMS updates — drops support ticket volume by tens of percent.
Product page →Capability importance matrix to restaurants.
Not every capability matters the same to every industry. Here’s how it lands for this one:
Further reading — to deepen by industry.
Looking at other industries too?
Food delivery: dynamic dispatch at kitchen speed.
Food delivery runs inside a 20-40 minute window, and every minute affects taste, review scores and the likelihood of repeat orders. PickPack built the dynamic dispatch layer to support that pace without hurting fleet efficiency.
- Real-time dynamic dispatch — the order does not wait. The logic sees which couriers are near the restaurant, the estimated prep time and each courier’s current route load, then dispatches automatically without manual dispatch work.
- Smart batching — two orders from the same restaurant, same area and overlapping time window? The system batches them automatically, saving 30-40% in fleet costs during peak load. Each customer still gets an accurate ETA for their own order.
- Integration with Wolt, 10bis and POS systems — an order from Wolt, 10bis, an internal menu or the restaurant POS (RestaurantPOS, ICR, Sapience) is captured automatically, creates a delivery task and moves to dispatch.
- Live ETA for the customer — not a vague 30-45 minutes. Real-time updates with courier GPS, refreshed every minute. Option to flag courier delay or rerouting. The courier does not need to call the customer.
- Photo POD for sensitive food — a complete photo of the dish at delivery is saved to the customer record. Resolves complaints like “the dish did not arrive” or “the dish was crushed” in 30 seconds.
What else you might want to know.
Does the platform fit catering?
Can orders be consolidated?
Does it connect to our POS?
What does the customer see?
How are late deliveries handled?
Does PickPack fit both a single restaurant and a multi-branch chain?
Does the system support batching multiple orders to one driver?
Is there integration with Wolt, 10bis and restaurant POS systems?
רוצים לראות איך זה נראה
במערך המסעדה שלכם?
נציג של PickPack יראה הדגמה של תרחיש מסעדה אמיתי — Peak loads, איחוד סבבים, אינטגרציית POS andETA.