Delivery management
for ecommerce
and online stores.
Customer paid. Now they want to know when it arrives. Unclear update = bad review. The delivery experience IS your brand.
Shopify/Woo integration · WhatsApp/SMS updates · Tracking link · ETA · POD · Returns management.
200
35%
PickPack is a TMS for ecommerce and online stores: order sync from Shopify and WooCommerce, customer WhatsApp/SMS updates, tracking link, live ETA, full POD and returns management — from cart to door.
200+
Businesses run delivery with PickPack
35%
Average operational savings
2016
In production with national-scale customers
99.9%
SaaS uptime — 24/7 ops
In ecommerce, delivery IS the brand.
Customer paid $199 for shoes. They don’t know when it arrives. They check tracking — unclear. They call. They don’t buy again.
87% of customers check tracking at least once. Bad experience = remembered. NPS drops. Repeat purchases drop.
What you need: seamless delivery experience from site to door, with proactive updates, accurate ETA and full POD.
Modern ecommerce challenges.
High expectations
Customer wants to know. All the time. Every channel.
Accurate ETA
“2-4 days” isn’t enough. Needs an hour.
Complex returns
Every return = cost. More uncertainty = more returns.
Site sync
Statuses must flow back to the order platform.
How the platform adapts to ecommerce.
PickPack’s core capabilities work together, tuned to the specific constraints of this industry. Each capability links to the product page with the full deep-dive.
AI route optimization
Plan by capacity, time, zone, SLA, priority and drivers. The AI learns your patterns and improves over time.
Product page →Auto dispatch
Assign tasks to the right driver/technician without manual work — based on location, availability and skill.
Product page →Real-time GPS tracking
Ops sees every driver on one map. The customer gets a tracking link and ETA.
Product page →Full proof of delivery
Signature, photo, location and notes on every delivery. Ends ‘they said they delivered’ disputes.
Product page →Seamless customer experience
Tracking link, ETA, WhatsApp/SMS updates — drops support ticket volume by tens of percent.
Product page →Capability importance matrix to ecommerce.
Not every capability matters the same to every industry. Here’s how it lands for this one:
Further reading — to deepen by industry.
Blog post
Stor.ai and PickPack: why connected deliveries are worth more
Read the postComparison
PickPack vs. DelivApp — broad operational coverage vs. restaurants only
See the comparisonComparison
Comparison of 10 delivery management systems in Israel
See the comparisonExternal source
TMS systems — Wikipedia
View sourceLooking at other industries too?
From website to doorstep, one continuous experience.
A modern online store does not end at checkout. NPS, returns, refunds, reviews and the next-order conversion are all shaped by the delivery experience. PickPack connects the entire fulfillment layer to your ecommerce stack automatically.
- Real-time order synchronization — from Shopify, Shopify Plus, WooCommerce, Magento, BigCommerce and OpenCart. Orders flow in within seconds, statuses flow back and POD is attached to the store order.
- Branded tracking page — the customer never leaves your brand. A tracking page with your store logo, colors and language. Live ETA updated every minute, route map and verified courier details, without PickPack branding.
- WhatsApp Business + SMS — updates in the channel the customer actually reads. Departure, approaching and delivery messages, all with your branding; WhatsApp messages are sent from a verified Business Account.
- Online returns (reverse logistics) — return pickup from the customer, barcode scanning on warehouse arrival, automatic refund synchronization in the store and returns reports for operational insight (problem products, common reasons, regions).
- CRM and loyalty integration — delivery data flows into HubSpot, Salesforce, Klaviyo or your loyalty system for smarter follow-up communication (review request, complementary product offer, subscription renewal).
What else you might want to know.
Which ecommerce channels are supported?
How do WhatsApp updates work?
Is there a platform for the end customer?
How are returns handled?
What about international brands?
Does PickPack connect to Shopify, WooCommerce and Magento automatically?
Does the end customer receive messages branded with my brand or with PickPack?
Does PickPack support online returns and reverse logistics management?
רוצים לראות איך זה נראה
במערך ה-ecommerce שלכם?
נציג של PickPack יראה הדגמה של תרחיש ecommerce אמיתי — מההזמנה ועד החזרת לקוח.